I'm reminded by the oft-stated refrain from Apple about stuff like this: 'we don't comment on future products.' Or: 'We don't have a release date for that future product, but we anticipate it will be sometime in the 3rd quarter.' And that could mean September or October or even November (knowing Apple). Whoever’s making the choice not to do so should immediately rethink the benefits of proper customer relations and satisfaction. I want to wake them up to user reality on the ground. Rob Brooks wrote:I think Blackmagic will get up to speed sometime soon. I sincerely hope Blackmagic learns from my experience and improves their approach to product launches, support and communications overall. I paid to use my gear as intended - and I never intended to use my gear without support.

I paid too much money to experience weeks without support and/or word about my purchases. Sadly, however, this being my largest purchase to date has only exacerbated the issues I pose here. For years they’ve been everything I’ve could’ve dreamed they would be. this is the first time I’ve had a negative thing to say about Blackmagic. That’s disrespectful to early purchasers to say the least.Īpologies don’t help - trust me - and I’ve gotten a few.Īll said. They shouldn’t go silent, which is currently the case. If a product is unable to meet the intended release date, Blackmagic should own the situation and communicate what’s going on to the customer. That’s bad business, period.īlackmagic should have enough respect for its customers to COMMUNICATE & INFORM THEM if something goes wrong with a product launch. Blackmagic should never again release products without proper supporting documentation, manuals and/or training available for immediate distribution after customer purchase. It’s the product launch itself that’s the problem. That said, the console is nice built like a tank - and the software speaks for itself. No manual is unacceptable especially for such an expensive piece of gear! This is temporary, I’m sure, but that’s no excuse. The problem is, there hasn’t been any real support to date no manuals, videos, nothing. The new Blackmagic version is quite nice however.

I never used the old Fairlight Consoles (like the EVO etc) so I have nothing to say about them.

Blackmagic editor keyboard